Akti Imperial Deluxe Resort & Spa Dolce by Wyndham

Dear Anika, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to read that you found our staff friendly and appreciated the size of the room, as well as parts of the food and entertainment program. However, we are truly sorry that several aspects of your experience did not fully meet your expectations. We sincerely apologize for the inconvenience caused regarding housekeeping and privacy during your stay. Please be assured that your comments have been shared directly with our housekeeping management team for review and further improvement. We would also like to kindly clarify a few points for future readers. Regarding the swimming pools, please note that our pools are not advertised as heated pools during the early season period in April, and water temperature may therefore vary depending on weather conditions. Concerning the sunbeds, our hotel provides a large number of loungers for our guests, and our pool staff is always available throughout the day to assist whenever needed. We fully understand that guests may prefer specific locations around the pool area; however, availability of particular spots cannot always be guaranteed. With regard to the food variety, we understand that culinary preferences are highly subjective and may differ from guest to guest. While we are sorry that the selection did not fully match your personal expectations, we are proud to maintain a very high overall guest satisfaction rate regarding our dining experience. We would also like to mention that both our Reception and Guest Relations teams include several German-speaking colleagues who are always happy to assist our guests throughout their stay. Regarding the beach area and maintenance concerns you mentioned, your observations are being taken seriously, as guest comfort and safety remain very important to us. Your comments have been shared with the relevant departments for further evaluation. Although we are disappointed that we could not fully satisfy your expectations, we genuinely value your feedback and thank you for highlighting both the positive and negative aspects of your stay. Best Regards Stella Chatzikonstantinou Public Relations Manager