Boutique 003 Köln am DOM, Trademark Collection by Wyndham

Dear Dörthe, Thank you for taking the time to share your feedback about your stay with us. We sincerely apologize that your stay did not fully meet your expectations. Our team strives to maintain the comfort of our accommodations, and we regret the issues you encountered with your room assignment. While our standard double rooms feature a 160x200 cm bed, we also offer rooms with twin beds upon request. Our staff members are always available to address any concerns during your stay and would have been glad to explore alternative room options to enhance your comfort. We take great pride in maintaining cleanliness throughout our establishment, and we are truly sorry for any oversights you experienced. The maintenance and upkeep of our facilities remain a top priority, and we appreciate you bringing these matters to our attention. We hope you will give us another opportunity to provide you with a more satisfying experience. Best regards, Gunnar Mittermaier, Betriebsassistent