Centara Mirage Beach Resort Dubai - A World of Family Fun

Dear Herbert , Warmest Greetings from Centara Mirage Beach Resort. Thank you for choosing our resort and sharing your review, on this platform. We aim to provide our valued guests with the highest quality services and a unique Thai-inspired experience. We are nevertheless truly saddened that it is felt your experience in a number of areas did not meet the level of service that we strive to offer and that we are known for. Your feedback is valuable to us, and we have shared it with our team in order to improve our services in the future. The upkeep of our facilities and the comfort of our guests are of utmost importance to us. We are committed to consistently upholding the highest standards of safety, and service excellence, in full compliance with Dubai Municipality’s regulations including the food on buffet. Regarding the ''food waste strategy'', I am pleased to inform you that we have a strong sustainable food waste strategy to deal with food waste and reduce the quantity of food waste that ends up in landfills. Our kitchen uses an AI-driven food waste monitoring system called Winnow, allowing chefs to understand the daily food waste trend and track reductions accordingly. The daily reports help to compare and benchmark food production. To ensure every guest has a truly satisfying and memorable stay, our dedicated Service team at the beach on New Year's Eve, along with our Guest Relations team and Duty Managers in the lobby, are available to assist with any specific needs or concerns. We are committed to personalizing your experience, making it as seamless and enjoyable as possible We do our utmost to fulfill our guests' desires by providing flexibility and even going out of our way to ensure that our guests' needs are met. We truly appreciate your faith in us and are looking forward to an opportunity to serve you again. With Warm regards, Vikas Bhatia Quality Manager, Centara Mirage Beach Resort Dubai.