Shangri-La Al Husn Resort & Spa

Dear Rainer, Greetings from Shangri-La Al Husn Resort & Spa! Thank you for choosing to stay with us and for taking the time to fill out the online survey. It is the feedback from guests like you that help us improve our service standards and has made Shangri-La what it is today. I appreciate your compliments that you experienced the tranquility of Al Husn. Thank you for your positive feedback about our spacious rooms with large bathrooms; excellent breakfast experience. I am thrilled to hear that you appreciated our special treat of offering cool boxes at the pool and beach area with refreshments. We are always happy to hear that the levels of service and care provided by our colleague met your expectations. We are lucky to have a fantastic team, our colleagues are trying very hard to ensure we recognize our valuable guests and make them feel special with exceptional, personalized service and "a home-away-from-home experience" at our property. It will be my pleasure to extend your gratitude to the team. Our rates are comparable to similar hotels in our neighborhood, as we feel we provide some of the best value because of our prime location and personal service standards. We’re sorry that this was not your impression this time around. We hope you choose to create more memories at the palatial Al Husn whenever your travel brings you back to Muscat. Sincerely, Sandro Mazza General Manager Shangri-La Al Husn Resort & Spa