Palladium Hotel

Dear Christiane, Thank you for taking the time to share your detailed feedback regarding your recent two-week stay at our hotel in June 2025. We're truly pleased to hear that you found our complex beautiful, well-maintained, and our many pools clean. We also appreciate your positive comments about your room and the service you received. However, we are genuinely sorry and concerned to learn about your extremely disappointing experience with our food. Your description is certainly not the standard we aim for, nor what we want our guests to experience. Please be assured that we are taking your feedback regarding the food very seriously. We are actively reviewing our kitchen operations, ingredients, and menu to address these issues and improve the quality and variety of our meals, including incorporating more authentic Greek dishes. Regarding your comment about the balcony windows, we apologize for the oversight in cleanliness. This is certainly not up to our standards, and we will address this with our housekeeping team immediately to ensure all windows are spotless for our guests' enjoyment. We truly value your honest critique, as it helps us identify areas where we need to improve. We hope that despite these significant concerns, you might consider giving us another opportunity in the future to demonstrate the improvements we are committed to making. Sincerely, Palladium Hotel Kos