Amwaj Rotana Jumeirah Beach Residence

Dear Ruedi, Greetings from Amwaj Rotana Jumerah Beach! Thank you for choosing to stay with us and for taking the time to share your valuable feedback regarding your recent visit. We are pleased to learn that you enjoyed various aspects of your stay, including the cleanliness of the facilities and overall services from our colleagues. Thank you for bringing this concern related to the elevators to our attention. We genuinely regret the inconvenience and delay you've experienced. We do understand how frustrating this can be. Please rest assured that we are already aware of this issue and are actively working on a solution. A project to improve the elevator system is currently in progress, and we are committed to enhancing the guest experience by addressing this challenge. We truly appreciate your patience and understanding while we work towards providing a more efficient and enjoyable stay for all our guests. We thank you for choosing to stay with us, and we hope that we will have the opportunity and great pleasure to welcome you back to our hotel in the near future. With kind regards, Hossam Kamal General Manager