Meliá Durrës Albania

Dear Valued Guest, Thank you for sharing your feedback following your recent stay with us. We truly appreciate your detailed comments, as they help us identify areas where we can enhance our services and guest experience. We regret to learn that certain aspects of your stay, particularly your experience with our staff and the all-inclusive package, did not meet your expectations. The professionalism and friendliness of our team are of paramount importance to us, and we sincerely apologize if this standard was not upheld during your visit. We would greatly appreciate any additional details you could provide regarding this service, as this information will assist us in addressing your concerns more effectively and implementing necessary improvements. Regarding the all-inclusive package, we understand your concerns about the selection and variety of food and beverages offered. While we strive to provide a comprehensive range of options, your feedback is invaluable. If you could share further insights into your experience, it would greatly assist us in refining our offerings to better meet our guests' needs. We also apologize for any inconvenience you experienced with the dining experience, including wait times and seating availability. We will share your comments with our culinary and operations teams to improve these aspects and enhance the overall guest experience. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future, where we can offer you an improved and more satisfying stay. Kind regards, Guest Experience Team