Amwaj Rotana Jumeirah Beach Residence

Dear Alexander, Greetings from Amwaj Rotana Jumerah Beach! Thank you for choosing to stay with us and for taking the time to share your valuable feedback regarding your recent visit. We are pleased to learn that you enjoyed various aspects of your stay, including the overall services from our colleagues. Thank you for bringing this concern related to the elevators to our attention. We genuinely regret the inconvenience and delay you've experienced. We do understand how frustrating this can be. Please rest assured that we are already aware of this issue and are actively working on a solution. A project to improve the elevator system is currently in progress, and we are committed to enhancing the guest experience by addressing this challenge. Your review about the breakfast is well noted and shared with the concerned departments for further evaluation and corrective action to be taken. We are always looking for ways to enhance our guest’s satisfaction, and your feedback is an invaluable part of that process, which will help us improve the areas where necessary. We truly appreciate your patience and understanding while we work toward providing a more efficient and enjoyable stay for all our guests. We hope to have the pleasure of welcoming you again soon. With kind regards, Hossam Kamal General Manager