JAZ Aquamarine Resort

Dear Guest, Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are disappointed that on this occasion we failed to achieve this for you. However, we would like to thank you for your positive comments about our staff. We are sorry to hear that your sister did not feel well during the stay, however had we been made aware of your health condition, we would have gladly offered a complimentary stool sample analysis to help clarify the cause of your illness, which is typically related to changes in weather, diet, overheating, or overconsumption of cold fluids. We have an in-house hygiene team that conducts daily checks to ensure compliance with all safety and hygiene policies and regulations. Furthermore, we undergo regular inspections by E-Crystal, a renowned UK-based independent auditor, who performs comprehensive reviews of all aspects related to safety and hygiene, including food, beverages, pools, and rooms. Please note that the clinic is a third-party provider, and the hotel has no involvement in its pricing. That said, the fees are consistent with, and in some cases even lower than, the average healthcare costs in Egypt. Guests visiting the clinic can rely on their private travel health insurance to cover the costs, as the clinic provides a detailed medical report for submission upon their return to their home country. Best Regards Mohamed Wafa Hurghada Area Manager