Zilwa Attitude

Hello Stefan, Thank you for taking the time to provide such detailed feedback about your stay at Zilwa Attitude. We value your observations as they help us to improve and enhance the experiences we offer. We’re happy to hear that you appreciated the well-maintained hotel grounds, our spa services, and the quality of the dining experiences at Manao and Lor Disab. Your comments on the facilities and the family-friendly atmosphere mean a lot to us. We regret that certain aspects, such as the snorkeling excursions and the spa service, did not meet your expectations. Weather conditions can sometimes impact the availability of certain activities, and we understand how this might have been disappointing. Your note about the henna tattoo experience has been duly noted, and we will address this with the team to ensure better results for future guests. Regarding the automatic service charge on bills, we are sorry if this felt unusual. While it is a standard practice to ensure fair recognition for our team, we fully respect your preference and appreciate your feedback on this. Your observations about the flooring in the rooms have been noted and will be shared with our maintenance team as we continuously strive to improve our facilities. We hope that despite these inconveniences, you were able to enjoy your time with us. Should you choose to visit us again, we would love the opportunity to provide an even better experience. Warm regards, Amrish Jhugroo Hotel Manager