Akti Imperial Deluxe Resort & Spa Dolce by Wyndham

Dear Familie Tschebü Thank you for taking the time to share your experience with us. We’re sincerely sorry to hear that several aspects of your stay did not meet your expectations. While we are pleased that you found our staff friendly and helpful, which is something we take great pride in, it’s clear that other areas of your experience fell short, and for that, we apologize. Your feedback regarding the food variety, room condition, soundproofing, and shower design has been noted and will be reviewed carefully by our management and relevant departments. We strive to offer a diverse and high-quality all-inclusive experience and regret that you found the options repetitive. We are also addressing your comments about the indoor pool temperature and the beach preparation, which may have been impacted by seasonal transitions. We regret any disappointment caused by the view from your room and the handling of the birthday surprise. While fruit and wine are often part of our welcome gestures, we understand this may not have matched your expectations for a special occasion and will take this into account when reviewing our guest experience practices. As for the queues and table turnover in the restaurant, we are aware that during peak times it can be busy, and we are working to improve both seating flow and guest comfort during these periods. Thank you again for your feedback—it plays a crucial role in helping us improve. Should you choose to give us another opportunity in the future, we would be happy to show you the improvements we are making. Warm regards, Stella Chatzikonstantinou Public Relations Manager