Amanti, MadeForTwo Hotels - Ayia Napa

Dear Franke, Thank you for sharing your feedback with us regarding your recent stay. We truly appreciate your insights as they allow us to continuously improve our services. We apologize for any inconvenience you experienced due to the lack of information provided at check-in. Rest assured, we take guest communication seriously and will address this with our team to ensure all necessary details are shared upon arrival. Regarding excursion destinations, our guest services team is well-equipped to provide information and assist in arranging memorable experiences during your stay. We regret any miscommunication on this front and encourage guests to reach out to us for recommendations tailored to their preferences. As for the culinary experience, we regret to hear that the variety of fish and regional dishes did not meet your expectations. Your feedback will be shared with our culinary team to ensure a wider selection of options is available, and that all dishes are served at the appropriate temperature. In terms of our wellness facilities, we appreciate your understanding regarding our approach to energy conservation. Our commitment to sustainability guides our operations, including the usage of amenities such as the sauna, which is activated upon request to optimize energy efficiency. On a positive note, we're delighted to hear that you enjoyed the pool area and service provided by our team. We strive to create a welcoming atmosphere for our guests, and it's rewarding to know that our efforts were appreciated. Once again, we value your feedback and hope to have the opportunity to welcome you back in the future, providing an enhanced experience that exceeds your expectations. Warm regards, Nicos Nicolaou General Manager