Hotel Tropic Garden

Dear Marie, Thank you for your feedback and for highlighting the friendliness of our staff. We truly value all our guests, and it's important to us that everyone feels appreciated during their stay. We apologize if the experience with our Selected program made you feel otherwise. The selected program is a new initiative we’ve introduced, offering guests who opt for it additional benefits, such as exclusive access to certain areas of the hotel, including loungers facing the sea. We are sorry to hear of your frustration and want to assure you that it is never our intention to make any guest feel less valued. Your feedback is invaluable, and we will certainly consider how we can improve communication regarding these amenities to ensure all our guests feel equally appreciated. We hope to have the opportunity to welcome you back in the future and provide you with a stay that fully meets your expectations. Best wishes, Javier Llabrés and all the team at Tropic Garden Aparthotel.