Akti Imperial Deluxe Resort & Spa Dolce by Wyndham

Dear Sandra Thank you for taking the time to share your feedback with us. We truly appreciate you bringing these concerns to our attention, as they help us identify areas where we need to improve. We’re pleased to hear that you enjoyed the variety of food and drinks available throughout the day. Our culinary team works hard to ensure guests have access to diverse and enjoyable dining options. That said, we sincerely regret the discomfort and inconvenience you experienced during your stay. We are currently reviewing your comments regarding the air conditioning availability, elevator functionality, and room maintenance — including the door issues and overall room climate. We understand how important these factors are, especially for guests with mobility needs, families, or those sensitive to high temperatures. We take cleanliness and pest control very seriously, and we are addressing your report of cockroaches immediately with our housekeeping and maintenance teams to ensure this is thoroughly resolved. Additionally, your feedback about the overall interior design and ambiance is noted. While we aim for a modern and functional layout, we understand that guest comfort and warmth in design are equally important and will keep this in mind for future improvements. Thank you again for your candid comments. We hope you will consider giving us another opportunity to provide you with a better experience in the future. Warm regards, Stella Chatzikonstantinou Public Relations Manager