Esperides Beach Resort

Dear Moh, Thank you for taking the time to share your feedback following your recent stay at Esperides Beach Resort. We’re pleased to hear that you enjoyed our convenient location, the friendliness of our team, and the engaging children’s activities provided by our animation team. That said, we’re truly sorry to hear that your overall expectations were not met. Please allow us to address your concerns: Cleanliness is one of our highest priorities, and we are surprised and concerned to read your comments. All rooms are thoroughly cleaned daily by our housekeeping team and inspected by our housekeeping manager to ensure high standards. Most of our guests consistently praise the cleanliness of our facilities. We apologize if your experience did not reflect this, and had we been informed of any issues during your stay, we would have immediately addressed them to ensure your comfort. As our hotel is set within a large, lush garden environment, it is possible for insects to enter rooms when balcony doors are left open. For this reason, we recommend keeping balcony doors closed and using the A/C to maintain a comfortable indoor environment and prevent any such inconvenience. Regarding the use of paper and plastic items, please note that as a family-friendly hotel, we prioritize the safety of our young guests by avoiding the use of glassware in certain areas. This is in line with our safety protocols, especially around pool and beach zones. We are also sorry to hear you experienced difficulties with the hairdryer and other room amenities. Had we known, we would have responded immediately to resolve any issue and provide replacements or repairs where necessary. We understand your frustration regarding sunbeds. While we ensure there are enough loungers to accommodate all our guests, certain areas tend to be more popular and get occupied earlier in the day. However, there are also quieter and equally pleasant areas where sunbeds are more readily available. Your feedback is important to us, and we will take your comments into consideration as we continue to improve. We sincerely hope you will give us another opportunity to welcome you back and provide you with a stay that fully meets your expectations. Best Regards, Chris Zamagia Public Relations & Communications Director Esperia Group