Canopy by Hilton Dubai Al Seef

"Dear Rene, Thank you for your positive rating on your recent stay at Canopy by Hilton Dubai Al Seef! It is delightful to know that you enjoyed your visit. We are delighted to hear that you were particularly impressed about our design direction. Canopy is Hilton's lifestyle brand and features contemporary design that appeals to and highly preferred by modern travelers. Besides our trendy lobby, you will find SOL rooftop bar quite attractive due to the infinity pool and 180-degree view of the creek, old Dubai and Burj Khalifa - the tallest building in the world. The location within the diplomatic quarter and connected to the Creek which continues to be the lifeline of vibrant old Dubai is non-comparable. Within the walking distance you will find traditional souk, The Ruler's Court and the heritage site that will take you back in time to experience the lifestyle and culture that is so strongly embedded in Dubai's tourism offerings. However, we deeply regret to hear about your experience with our staff and we apologize for any discomfort caused. We will address this matter with our team to ensure improvements in our service. If there is anything specific you would like to address, please feel free to let us know. We truly value your loyalty as a Diamond guest and we sincerely apologies that we were unable to provide the upgraded room with a nicer view during your stay. Please rest assured that we prioritize our loyal guests and will do our best to ensure a more favorable arrangement for your next visit. We look forward to having you with us again in the near future. Kind Regards, Gajendra Sharma General Manager"