Atlantica Sungarden Park

Dear Benjamin, Thank you for taking the time to share your experience with us. We're pleased to hear that you found our staff friendly and that you appreciated the hotel's convenient location. Our team works hard to provide a welcoming atmosphere, and it's always encouraging to know when our efforts are recognized. However, we regret that certain aspects of your stay did not meet your expectations and apologize for the room assignment issue. It is saddening to read that our dining options were not to your complete satisfaction. While our buffet offers a wide selection of dishes, with some favourites always available, ensuring there is always something for everyone. Regarding the pool, we understand your frustration; however, the closure was necessary due to an "accident." The health and safety of our guests are our top priorities, and we encourage parents with small children to use swim nappies to prevent such incidents. As for the unfortunate incident with your phone, we are truly sorry for the distress it caused. While we strive to maintain a safe environment, please be aware that personal property left in public areas is the responsibility of our guests, and the hotel cannot take liability for items left unattended. We encourage guests to keep their belongings secure at all times. Your feedback is valuable to us, and we will use it to make necessary improvements. We hope to have the opportunity to welcome you back and provide an even better experience next time. Best regards, Atlantica Sungarden Park Team