Aus Deutschland- Preis-Leistungs-VerhältnisGut
Superschöne Anlage. Sehr freundliches Personal. Zimmerservice sehr sauber und Gewissenhaft. Sehr schöner Strandabschnitt.
Beliebte Aktivitäten
- Sonstiges
Leider muss ich hier Punkte abziehen. Laut Neckermann ist täglich eine halbe Stunde Windsurfen inklusive, vor Ort jedoch muss zuvor erst ein kostenpflichtiger Surfkurs absolviert werden unabhängig davon ob man surfen kann oder nicht. Hier haben sich weder die Reiseleitung noch das Management drum gekümmert.
| Infos zur Reise | |
|---|---|
| Verreist als: | Familie |
| Dauer: | 2 Wochen im Juni 2019 |
| Reisegrund: | Sonstige |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Francois |
| Alter: | 51-55 |
| Bewertungen: | 3 |
Dear Francois, Thank you very much for taking the time sharing your feedback following your recent stay at Diamonds Mapenzi Beach Resort. It was indeed a pleasure to welcome you as our guests and to learn that you overall enjoyed your stay with us. At Diamonds Mapenzi Beach Resort we strive to provide a superior service experience for every customer and we are continuously working on our performance in order to achieve our high service standards. Your Feedback is a gift for us and we are pleased to read your positive impressions/ comments about your stay with us. Please accept our apologize and rest assured that we are looking into your comment about your windsurf experience, investigate and take the appropriate measures to avoid future occurrence. We believe it was a miscommunication issue. However and in fact, we recommend to book a private lesson with our instructor for safety reason, but it is not mandatory for our guests. Your kind compliments and comments have been passed on to my fellow Team Members. In any service industry, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Again, thank you very much and we hope to welcome you once more at Diamonds Mapenzi Beach Resort in future.
