Grand Palladium Colonial Resort & Spa

Dear Mr. Christian, Thank you for taking the time to share your feedback about your recent stay at Grand Palladium Colonial Resort & Spa. We appreciate you bringing these matters to our attention, as it helps us to identify areas where we can improve and provide an even better experience for our guests. We are delighted to hear that you enjoyed the spaciousness and beauty of our resort, and the cleanliness of the facilities met your expectations. Regarding the issues you raised, we sincerely apologize for any inconvenience caused by the malfunctioning bathroom drain and the slow service. These are not the standards we strive for, and we are taking immediate steps to address these problems. We will be inspecting all bathrooms and replacing any faulty drains to ensure that this does not happen again. We are also committed to improving our service. We have already initiated training sessions for our staff to enhance their efficiency and friendliness. We understand that long wait times at the reception, buffet, and room service are unacceptable and we are working hard to streamline our processes. We will also be increasing the number of staff members during peak hours. Regarding the food, we appreciate your feedback on the monotony of the buffet. We will be reviewing our menu and introducing more variety to ensure that our guests have a more enjoyable dining experience. We value your feedback and hope that you will give us another opportunity to provide you with a more satisfying stay. Kind regards, Kenia Rodriguez Hospitality SR Advisor