Die Saisoneröffnung war am 01.10. Ich denke, dass die Renovierungen bis dahin komplett fertig sein werden. Frühstück war immer bis 11 Uhr. Sollte dann also klappen.
1. Frage: Wie ist es mit Renovierungen. Wir kommen am 02.11.2024. 2. Frage: Wir kommen ca. 9 Uhr morgens im Hotel an. Kann man da noch frühstücken?
Hallo, welche Zimmerkategorie muss man buchen, für ein Familienzimmer in einer Pool-Villa (Zimmer-Nr. im letzten Jahr '918')? Vielen Dank!
Dear Trixi, Thank you for your enquiry. Please note, the room type corresponding to #918 is called "family room pool view/access". We are looking forward to welcoming you back. Thanks, Iana
Hallo, wir überlegen im Mai 25 zu kommen. Ist da die Renovierung der Zimmer abgeschlossen? Und ist es richtig, dass es einen Adults Pool gibt?
Dear Ms.Monika, Thank you for your enquiry. Kindly note, we have enhancements taking place in 2024, as well as in 2025, however there in no confirmed schedule yet. You are right, the hotel offers adults only pool (16+ y.o) Please let us know if there is any other information you would like to know. Thanks, Iana
Hallo, um welche Uhrzeit sind die Buffets (Mittags ,Abends) geöffnet?
Dear Mr.Thomas, Thank you for your enquiry, please see below opening hours of our buffet meals: Breakfast: 6:30 am until 11:00 am Lunch: 12:30 pm until 3:30 pm Dinner: 6:30 pm until 10:30 pm Let us know if there is anything else you would be interested to know. Thanks, Iana
If i land at 23:45 and then check in . When will AI Plus start ˋ? And when flyoff at 1630 ..how long will be AI ?
Dear Basti, Thank you for your enquiry. As you will be arriving late, we will be happy to serve late arrival snacks upon your arrival to the hotel. At the same time, on your departure date All Inclusive package will conclude at 12:00. Please let us know if there is anything else you would be interested to know. Thanks, Iana
I Would like to visit the Hotel in the beginning of october. What restaurants will be closed then, or will be all opened?
Dear Basti, Thank you for your enquiry. Kindly note, we are still working on the F&B concept of the hotel and will update you with the newest details very soon! With Best Regards, Iana
Hallo, wir kennen es seit vielen Jahren so: mit dem Check in beginnt das AL. Nur hier nicht. beginn mit dem Abendessen und das sogar bei AL Plus.
Dear Edda & Peter, Thank you for your enquiry. Kindly note, if you are arriving during lunch time, you may enjoy our lunch buffet at our Turquoise all day dining restaurant from 12:30 to 15:30. If you know already the estimated arrival time to the hotel, please let us know, we will be happy to elaborate further on. With best regards, Iana Front Office Manager
Hello, are all restaurants open or are some closed? If any are closed, which ones and for how long?
Dear Basti, Thank you very much for your enquiry. To answer your question more accurately, it will be great to know the approximate dates of your travels. Currently, in the month of September, the hotel is undergoing through the rebranding and enhancements stage and there may be restaurants closures during this period of time. We will be happy to assist you with any other questions you may have. With Best Regards, Iana Kuka Front Office Manager
Hello, how about if you book all inclusive, can you use a la carte restaurants? Is there any difference to all inclusive ultra?
Dear Ms.Kerstin, Thank you for your enquiry. Kindly note, in our Ultra All Inclusive concept guests can enjoy our buffet restaurant as well as a la carte restaurants for dinner (valid for guests staying a minimum of two nights or more). Please let us know if there is any other information you would be interested to know. With Best Regards, Iana Front Office Manager
Wir haben für November 2024 gebucht. Waren zu "Hilton-Zeiten" schon dort. Wie siehts momentan mit der Übernahme aus? Baulärm ect.?
Dear Mr.Andreas, Thank you for your loyalty to the hotel and for choosing our resort for your upcoming visit to the UAE! We are currently undergoing enhancements as part of our brand transition, and our guests remain unaffected by these changes. Please let us know if there is anything else you would like to know before you arrive, we will be happy to assist. With best regards, Iana Front Office Manager
