Mercure Resort Sanur

Dear Andre, Sunny greetings from Mercure Bali Sanur Resort. Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be a nice place to stay and that you appreciated the Balinese-style architecture, the overall value for money, and our convenient location. We sincerely apologize for the inconvenience caused by the metal sports equipment on the beach, including the broken one that disturbed your peace. We understand how important tranquility is, especially when you're by the beach, and we will definitely address this issue to ensure that our guests can enjoy a more peaceful experience. It's fantastic to know that you enjoyed our beachfront location and the accessibility of various amenities in the surrounding area. The long beach promenade indeed offers a beautiful setting for evening strolls, and we're glad you had a chance to explore it. We appreciate your kind words about our staff. We take pride in delivering excellent service, and your recognition of our polite, nice, and helpful employees means a lot to us. Thank you for sharing your thoughts on our breakfast offerings. We aim to provide a variety of choices to cater to different tastes, and we'll consider your feedback regarding the warm breakfast options. We value your feedback as it helps us enhance our guests' experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. With Kindest Regards, Dayu Purba Guest Experience Manager