Khalidiya Palace Rayhaan by Rotana

Dear Mr. Manfred, Thank you for staying with us at Khalidiya Palace Rayhaan by Rotana and sharing your feedback. We sincerely regret to hear that your experience did not meet your expectations and that several aspects of your stay left you disappointed. As a Rayhaan property, we operate as a dry hotel in accordance with our brand’s values, and we understand that this may not align with every guest’s preference. We also appreciate your comments regarding the atmosphere, food, temperature, and facilities, and we are sorry to learn that these did not provide the level of comfort you were seeking. Mr. Manfred, your feedback, though difficult to receive, is important to us. It has been shared with our leadership team as part of our ongoing efforts to evaluate and improve our services. We respect your decision and are genuinely sorry that we were unable to provide the experience you had hoped for. We wish you all the best in your future travels. Yours sincerely, Christian Rainalter General Manager