Club Hotel Dolphin

Dear Andrea, Thank you for taking the time to share your feedback on your family holiday with us. We are pleased to hear that you enjoyed our location, rooms, service, food, and sports & entertainment offerings. However, we are deeply concerned and saddened to read your comment regarding an interaction with our Front Office Manager. The behavior you described is completely unacceptable and does not reflect the standards and values of Club Hotel Dolphin. We sincerely apologize for the distress and discomfort this incident caused you and your family. Please be assured that we take this matter extremely seriously. We are launching an immediate internal investigation into this alleged incident. We want to assure you that such behavior will not be tolerated, and appropriate action will be taken. We understand that this experience has significantly impacted your perception of our hotel, and we are truly sorry for that. We strive to provide a welcoming and respectful environment for all our guests, and we are very disappointed that this was not your experience in this particular instance. We would appreciate it if you could provide us with any further details about this incident, such as the specific date and time, so that we can conduct a thorough investigation. You can reach us directly at [Hotel's Contact Information]. Despite this negative experience, we hope that other aspects of your holiday were enjoyable. We value your feedback and are committed to ensuring that all our guests have a positive and comfortable stay. Sincerely, The Management Team Club Hotel Dolphin