Avani Kalutara Resort

Dear Markus Thank you very much for choosing an amazing Hotel, Avani Kalutara Resort in Sri Lanka for your valuable stay. We highly appreciate your constructive feedback and it gives us an opportunity continually review our customer service. Our constant endeavour is to ensure that all our guests have nothing less than a wonderful experience, However please do accept my sincere apology and I extremely disappointed to read that we were not able to Exceed your expectations during your stay with us. The points you have mentioned have been reviewed with our Resort Management, also we ensure that further action will be initiated, so such occurrence is not repeated in the future. Once again I apologize for the shortfalls experienced, and please be assured your constructive feedback is well taken and will be shared with the related departments. Our overriding goal is always to provide all our guests with a pleasant and relaxing stay, as I am sure you will be able to see on your next visit and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Warm regards, Jude Silva Hotel Manager Avani Kalutara Resort