Wenn man vor 15 Uhr kommt ,kann man nicht ins Zimmer und steht ohne eine Umkleidekabine in der Lobby und schwitzt sich einen ab. Handtücher bekommt man auch nicht ,wenn die Spa Dame nicht da ist
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Familie |
| Kinder: | 1 |
| Dauer: | 3-5 Tage im August 2024 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Flop |
| Alter: | 51-55 |
| Bewertungen: | 1 |
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay with us. We understand how frustrating it can be to arrive early and not have immediate access to your room. Our check-in time is set at 3 PM to ensure that our housekeeping team has enough time to prepare each room to the highest standard. However, we should have communicated this more clearly, and we are sorry that this was not the case. Regarding the towels, we apologize for the inconvenience caused. We will review our staffing schedules to ensure that towels are always available for our guests, regardless of the time or staff availability. We value your feedback as it helps us improve our services, and we hope you will give us another opportunity to provide you with a better experience in the future. Warm regards, Public Relations Officer
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