Sunscape Puerto Plata

Dear Holger, We really regret to read of all your situations through this comment and not to have approached us to express these points and let us know, and clear up your doubts regarding access to the hotel and that free access to the public is not allowed. It would have been more than an honor to have the opportunity to change your perception of us, as our main goal is to provide our guests with a vacation that meets their expectations. Once again, we regret that our hotel did not meet your expectations, we strive to provide the highest quality service to all and hope to have the opportunity to serve you once again in the near future. Sincerely, Leonor Álvarez eConcierge Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 info.supop@sunscaperesorts.com