Sunscape Puerto Plata

Dear Michael, We really regret to read of all your situations through this comment and not to have approached us to express these points, which is the most advisable that the guest should do in case of any inconvenience during his stay. It would have been more than an honor to have the opportunity to change your perception of us, as our main goal is to provide our guests with a vacation that meets their expectations. Once again, we regret that our hotel did not meet your expectations and we hope you understand that it was never our intention to disappoint you in any way. We strive to provide the highest quality service to all and hope to have the opportunity to serve you once again in the near future. Sincerely, Leonor Álvarez eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2001 info.supop@sunscaperesorts.com