Sofitel Dubai The Palm Resort & Spa

Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely regret that your experience did not meet your expectations, and we truly value the opportunity to address your concerns. As a French brand, our staff typically greets guests with "Bonjour" during the day and "Bonsoir" in the evening, which is part of our cultural tradition and brand identity. We understand that this may differ from other greeting practices, but we assure you that our intention is always to make our guests feel welcomed and valued. Regarding the atmosphere of the hotel, we would like to clarify that our property is designed as a family-friendly resort. We do not have any restrictions on children, and as such, our resort is often lively with families enjoying their stay. We aim to create a vibrant and welcoming environment for all guests, and while we understand that some may prefer a quieter experience, our resort is designed to cater to families, where children are always welcomed. We appreciate your understanding and hope that we can welcome you again for a more enjoyable experience. Warm regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!