Atlas Amadil Beach Hotel

Dear Guest, Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconveniences you experienced during your stay with us. We value your feedback as it helps us improve our services. Regarding the gala dinner issue, we would like to clarify that the price of the gala dinner is not included in the reservation, and only breakfast is covered as mentioned in your booking. We understand the frustration this may have caused, and we apologize for any confusion. We appreciate your acknowledgment of the good location and want to assure you that we take your feedback seriously to enhance our communication on reservation details. We are genuinely sorry to hear about your dissatisfaction with the service, room size, and overall experience at the hotel. Your concerns about the pricing and perceived lack of value in the all-inclusive package are duly noted. We strive to provide fair and competitive pricing, and we regret if we fell short of your expectations. Regarding the issue with Ms. Soukaina and Mr. Chakir, we apologize for any miscommunication or inconvenience caused during the gala dinner payment process. We appreciate your understanding and patience in resolving the matter. We are grateful for your positive mention of Mr. Reda El Edrissi, and we will ensure that your commendation reaches him. Concerning the food quality, we are disappointed to hear that it did not meet your expectations. We take food quality seriously, and we will investigate this matter to ensure improvements are made. Please be assured that your feedback has been shared with our team for further review and action. We genuinely value your input, and we hope to have the opportunity to regain your trust in the future. If there's anything else you would like to discuss or clarify, please feel free to reach out. Thank you for your understanding. Sincerely, Hotel Management