Mitsis Grand Hotel

Dear Jana, Greetings from Mitsis Grand Hotel and thank you for taking the time to share your feedback with us. We are pleased to hear your kind words about the service and our food offerings, particularly your positive experience at our Italian restaurant. It’s wonderful to know that our team’s efforts to provide top-notch service were appreciated. Regarding our guest demographics, we welcome visitors of all ages. Many of our guests return year after year, which speaks to the warm and welcoming atmosphere we strive to create. This does mean that we often have a higher number of older guests, who have come to love and trust our hospitality over time. We are disheartened to learn that the condition of your room did not meet your expectations. While we may not be the most recently renovated property, we are continuously working on maintaining and enhancing our facilities. Your comments about the air conditioning, shower rod, and entrance door have been noted, and we regret that these issues affected your stay. Had we been informed of these problems during your visit, our team would have promptly addressed them to ensure your comfort. Lastly, we understand your concerns about the service on the terrace. Our staff often tries to assist elderly guests who might find it difficult to stand in line for drinks. However, we assure you that we do not discriminate based on age, and our goal is to provide excellent service to all our guests. We apologize if this was not your experience and will use your feedback to improve our service. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Kind regards,