Mercure Resort Sanur

Dear Alexander, Sunny greetings from Mercure Bali Sanur Resort. Thank you for your valuable feedback about your recent stay at our hotel. We're delighted to hear that you enjoyed the overall experience, and the convenient location. Your praise for our polite, nice, and helpful staff is much appreciated. We also want to extend our gratitude for your constructive feedback regarding the noise from the metal sports equipment on the beach. We apologize for any inconvenience this may caused. Rest assured, we will address this issue promptly to ensure our guests can enjoy a peaceful beach experience. Regarding the breakfast, we're pleased that you found the food to be good with a variety of options, even though it might have been a bit different from what you're used to. Your mention of the cleanliness of the rooms, the spaciousness of your premium room, and the large balcony is heartening to hear. We continuously strive to provide a comfortable and pleasant stay for our guests, and your feedback helps us improve our services. We sincerely appreciate your review and hope to welcome you back to our resort in the future. With Kindest Regards, Dayu Purba Guest Experience Manager