Wunderschöne Anlage und Tierwelt, Klasse Pools!!! Muffige stinkende Zimmer! Ansonsten solide Zimmer. Langes Anstehen zum Einlass für das Buffet, undurchdachte Sitzplatzierung, völlig altbacken und nicht mehr zeitgemäß! Und warum werden die Daten zu den Unverträglichkeiten nicht auf die Zimmer Nummer gespeichert und jeden Tag erneut erfragt? NOOO ALLERGIES!!! ????
Beliebte Aktivitäten
- Wellness
- Sport
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Kinder: | Keine Kinder |
| Dauer: | 2 Wochen im Mai 2024 |
| Reisegrund: | Wandern und Wellness |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Chris |
| Alter: | 31-35 |
| Bewertungen: | 1 |
Dear Mr. Leo, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our beautiful gardens, wildlife, and excellent pools. We sincerely apologize for the inconvenience caused by the musty odor in your room and the long queues and poorly designed seating at the buffet. We are committed to providing our guests with a comfortable and enjoyable experience, and we will take your feedback into account as we work to improve our services. We understand your frustration with having to provide your allergy information each day. We are currently working on a system to store this information in our guest profiles to avoid this inconvenience in the future. Thank you again for your feedback. We hope to have the opportunity to welcome you back to Grand Palladium in the future. Kind regards, Kenia Rodriguez Hospitality SR Advisor
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