Sant Elmo Beach Hotel

Dear Guest, it is appreciated you spent time writing a review regarding your stay at Sant’Elmo Beach Hotel, our property in Castiadas. Guests’ opinions are very important to improve quality and efficiency of our services. We’re sorry you weren’t totally satisfied with your stay, nevertheless we are able to reply to your concerns. Cleanings are scrupulously done every day both in the rooms and in the communal areas. If you didn’t read carefully the contract during the booking process, it is not the hotel to blame. Nothing is hidden in it and everything is clearly stated. Our staff is very kind and polite and always eager to help even the most demanding guests. The restaurant service is wisely managed by our Food & Beverage office, that daily chooses the best raw materials in order to provide our guests with various and tasteful menus. There is a cold part in it and it’s the buffet appetizers. Dishes are cleaned after every meal. You should have told us if you found some that weren’t. Regulations and information about the All-Inclusive beverages are, as well, well-advised on the contract during the booking process. It is unfair and unpleasant you complained afterwards about something you already knew. It is obviously not possible to refill personal bottles in the dining room dispensers. The club card is mandatory, as stated during the booking process as well, and provides the animation service, many sports and so on. If you didn’t want to join these activities, it’s not us to blame – especially because the animation service has been one of our best assets throughout the whole season. The minibar is a service subject to payment and upon request. You should have just asked the reception staff. Beds and linens are brand-new. If you had issues with it, you should have told the housekeeping staff. In the end, you had lots of fake issues and never told us anything about. Hoping to see you again at Sant’Elmo Beach Hotel or in one another of our over 30 properties all over Italy. Best regards.