Hotel Al Falaj

Dear Ms. Dora, Thank you for taking the time to share your feedback with us. We appreciate your honest and detailed comments, and we understand that your experience did not fully meet your expectations. Your insights are valuable to us as we strive to improve our services and enhance the guest experience. General Atmosphere: We understand that you found the hotel to lack charm and felt it was more suited to business travelers. We are committed to creating a more welcoming and charming environment for all our guests. We will be reviewing our decor and ambiance to make the hotel more inviting and comfortable for leisure travelers as well. Room: We apologize for the noise and the small windows in your room. We have noted your concerns and will investigate the noise issues to ensure a quieter environment. We will also consider ways to improve the room layout and window size in future renovations. Food: We regret that the food options did not meet your expectations. We are continuously working to expand our menu and offer a wider variety of choices. Your feedback will be shared with our culinary team to help us make improvements. Service: We are glad to hear that you found the staff to be friendly and helpful. We will continue to emphasize excellent customer service and ensure that our team is always attentive to the needs of our guests. Location: While the hotel is centrally located, we understand that the limited number of shops within walking distance may have been a drawback. We will provide more information about local attractions and transportation options to help guests make the most of their stay. Sport: We appreciate your feedback regarding the fitness equipment. We will review the current setup and look into upgrading the equipment to provide a better experience. Your comment that it is "usable after all" is noted, and we will strive to enhance the facilities. We hope to have the opportunity to welcome you back to our hotel in the future. Warm regards, Praveen George General Manager