InterContinental Phuket Resort by IHG

Dear Monika, Warm greetings from InterContinental Phuket Resort. Thank you for taking the time to share your experience with us. We regret to hear that your recent stay did not meet your expectations in several areas and sincerely apologize for the inconveniences you encountered. Your feedback regarding the beach space, room layout, balcony view, and initial cleanliness is very important to us. We are also truly sorry to hear that the villa relocation, intended to improve your comfort, was impacted by external construction noise. Please rest assured that your comments have been shared with the relevant departments for thorough review and immediate attention. While we are pleased that our team was able to support you during your stay and that you appreciated their service, we deeply regret that we fell short of providing the seamless and relaxing experience you deserved. We value your feedback as it helps us identify areas for improvement. Should you consider giving us another opportunity in the future, we would be honored to welcome you back and ensure a much more enjoyable and restorative stay. With sincere regards, Management Team InterContinental Phuket Resort