Amwaj Rotana Jumeirah Beach Residence

Dear Ms. Martina, Warm greetings from Amwaj Rotana Jumeirah Beach! Thank you for sharing your feedback following your recent stay with us. We're pleased to know that you found our team friendly and helpful, and that you enjoyed your dining experience at our themed specialty restaurants—your recommendation means a great deal to us. We have also carefully noted your comments regarding housekeeping consistency. A lapse in service over multiple days does not reflect the standards we hold ourselves to, and this has been raised with the relevant department to ensure corrective steps are taken to prevent recurrence. In addition, we appreciate your observations about the condition of the pool. Guest safety and comfort remain a top priority, and the areas you highlighted have been shared with our engineering team as part of our ongoing maintenance review. Thank you once again for your constructive feedback and for highlighting both the strengths and areas of improvement. We hope to have the pleasure of welcoming you back and providing you with a more seamless experience. Warm regards, Hossam Kamal General Manager