ananea Diamonds Mapenzi

Dear Markus, Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your comments as they help us improve our services and facilities for future guests. We are pleased to hear that you found our staff to be friendly and helpful throughout your stay. Providing exceptional service is our priority, and we are glad that our team members met your expectations in this regard. We apologize for any inconvenience caused by the pool renovation and the unpleasant smell in your room. Please rest assured that we are taking steps to address these issues to ensure a more comfortable experience for our guests in the future. We are delighted to hear that you enjoyed the varied food offerings, including themed evenings, during your stay. Our culinary team works hard to provide a diverse and enjoyable dining experience for our guests. Thank you for recommending Hans as a tour guide for excursions. We are pleased that you had a positive experience with him and found his services reliable and enjoyable. Once again, thank you for your feedback. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Best regards, Diamonds Mapenzi Beach Resort Management