Anantara The Palm Dubai Resort

Dear Aleyna, Thank you for taking the time to review Anantara The Palm Dubai Resort. Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback and are taking necessary action to ensure our typically high standards are retained. We will use your feedback as a training tool and use the incidents you have highlighted to ensure we continuously improve our guest experiences. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, James Hewitson - Cluster General Manager