Das Hotel scheint zwar schön, allerdings versteckt es auf booking.com die wichtige Info, dass es ein adult-only Hotel ist... man muss sowas klar ausweisen, nicht unter den details, dass es einen Kleiderbügel im Schrank hat.. das erwartet jeder... wir durften nicht einchecken mit unserem Kind spät abends...
Alter der Kinder
- 3 - 5
Dear Urlauber, Thank you for sharing your feedback. We are truly sorry to read about your experience and the inconvenience caused upon your arrival. We fully understand how frustrating such a situation must have been, especially after a long journey. Please allow us to clarify that our hotel is indeed an adults-only property, a concept that is indicated across our communication platforms. However, we sincerely regret if this information was not sufficiently visible or clear at the time of your booking, leading to this misunderstanding. While we must adhere to this concept to ensure the experience expected by our guests, we deeply regret the discomfort this situation has caused you and your family, particularly given the late hour of your arrival. Your feedback is extremely valuable, and we will continue to review how this information is presented on all booking channels to ensure greater clarity for future guests. Thank you again for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused. My best personal regards, Lindley Thomen, General Manager, La Maison 20 Degrés Sud - Relais & Châteaux
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