Wir war allgemein mit allem sehr zufrieden. Was uns sehr geärgert hat war, dass wir keinen Bergblick (sondern Blick auf das Dach der Kongresshalle) wie in der Buchung stand bekommen haben. Leider wurde uns von der Hotel Empfangsdame mitgeteilt dass das ein alleiniger Fehler von TUI sei.
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Dauer: | 2 Wochen im Oktober 2024 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Thilde |
| Alter: | 71+ |
| Bewertungen: | 3 |
Thank you for taking the time to share your feedback. We're very pleased to hear that you were overall satisfied with your stay and that you enjoyed your time with us. We sincerely regret the disappointment regarding the room view not matching what you expected. We understand how frustrating that must have been, especially when it was something you were looking forward to. While room allocations can sometimes be affected by booking details received from third-party travel partners, we always strive to assist our guests as best we can in such situations. Please rest assured that we’ve noted your comments, and we will follow up internally and with our partners to help prevent similar issues in the future. Your satisfaction is very important to us, and we hope to have the opportunity to welcome you back and provide an even better experience next time. Warm regards, Stella Chatzikonstantinou Public Relations Manager
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