Bahia Principe Grand Punta Cana

Dear Guest, Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service department. We would like to thank you for bringing to our attention your comments about your stay in our Hotel. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from us. Regarding your comments about our staff let us inform you that we constantly monitor our employees through our Human Resources Department as well as the Bahia Principe Quality Department, in order to ensure that we are providing our guests with the natural warm and hospitality that characterize the Dominican people.Your point of view has quite surprised us since it is not usual that we receive those kinds of remarks from our clients, but on the contrary, we usually receive excellent feedback about their friendliness and attentiveness. Concerning your point of view about the food in our resort, we must say that the level of satisfaction obtained concerning the quality and variety of breakfast, lunch and dinner services has always been very elevated according to the opinions reflected in our quality questionnaires We apologize if you felt you did not receive the service you were entitled to, but be assured that your comments have been already brought to the General Manager of our Resort and we will give the matters the proper attention. We would like to have the opportunity to welcome you once again at The Gran Bahia Principe Bavaro Resort to experience the hospitality of our people, the quality of our services and facilities and change any negative perception you may have about us. Kind regards, Karen Mantilla Social Media Coordinator Grand Bahía Príncipe Bávaro Resort