Blue Lagoon Village

Dear FamK2024, Thank you for taking the time to share your feedback regarding your recent stay with us at Blue Lagoon Village. We’re glad to hear that you enjoyed the great facilities and your room with direct pool access. However, we’re sorry to hear that the dining experience did not meet your expectations. We believe that among the 5 restaurants we provide a good quality and a wide variety of food to choose from, offering something to satisfy everybody’s taste. We hope you had the opportunity to try the full selection of our restaurants in order to add more variety to your meals. In regards to the food temperature not being hot enough we would like to inform you that we follow and enforce the HACCP regulations and ensure that the food served at the buffet is at the recommended temperature. Kindly be advised that the buffet keeps the food warm with a bain-marie in order to heat the food gently from underneath, but not to keep on cooking it after it has been delivered. Also, the food is replenished regularly in order to serve it warm. Regarding the quality of the drinks, please note in regards to our all inclusive drinks that all cocktails include famous brands and are selected after careful consideration in order to cover all tastes. We take customer feedback very seriously and we have forwarded some of your comments to the relevant departments for consideration. Thank you once again for your insights, and we hope to have the opportunity to welcome you to one of our hotels in the future. Yours sincerely, The Hotel Management