Centara Mirage Beach Resort Dubai - A World of Family Fun

Dear sandra, Warmest Greetings from Centara Mirage Beach Resort, Thank you for taking the time to share your experience with us. We truly appreciate your detailed feedback, as it helps us identify areas where we can enhance and better meet our guests’ expectations. We’re glad to hear that your family enjoyed the splash playground, and we hope this added joy to your overall stay. We do, however, regret to learn that several aspects of your experience did not meet your expectations. Your comments regarding service delays, limited room storage, and restaurant offerings have been shared with the relevant teams for review and future insight. We are fully committed to upholding the highest standards of safety, room preparation, and service excellence, in full compliance with Dubai Municipality regulations. Our dedicated Housekeeping team works diligently to ensure that each room is thoroughly prepared with a standard setup of amenities, creating a clean, comfortable, and welcoming environment for both arriving and in-house guests. Should any guest have specific requirements, our housekeeping team is readily available on each floor and will be more than happy to assist promptly. We strive to ensure every stay is both positive and memorable. We understand that taste preferences can vary, and while our buffet offers a diverse range of international dishes, we will continue working to ensure a wider variety to cater to more palates. We also acknowledge your concerns about the island’s ongoing development and proximity to the airport. While this area is evolving rapidly, we strive to provide a comfortable, family-friendly atmosphere amid the growth, and we are confident that continued development will only enhance the overall experience in the future. Regarding your note on half-board inclusions, we regret any confusion. We are committed to ensuring that every guest enjoys a positive and memorable stay with us. To help our guests make the most of their experience, our website provides detailed information about our meal plans, packages, and specific inclusions related to food and beverages. This allows guests to choose the option that best suits their preferences before arrival. At check-in, our front desk team ensures all relevant information is clearly communicated, including an overview of our facilities and services. Each guest also receives a welcome card outlining key details such as dining venue locations, operating hours, and available amenities, making it easier to navigate and enjoy everything the resort has to offer. Please rest assured that your comments have been taken seriously, and we are committed to enhancing our services. We hope you might consider visiting us again in the future to experience the continued enhancement. With Warm regards, Vikas Bhatia Quality Manager Centara Mirage Beach Resort.