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Ralf (56-60)
Verreist als Paar • November 2023 • 1 Woche • StrandNicht schlecht, aber nie 5 Sterne Luxus
4,0 / 6

Allgemein

Das Hotel ist nicht schlecht, aber weit weg von 5 Sternen. Der Restaurant-Service überfordert. Die Öffnungszeiten der Bars unbefriedigend. Der Strand schlecht gepflegt (Algen, Zigaretten, fehlende Handtücher)


Lage & Umgebung
5,0

Zimmer
5,0

Service
3,0

Gastronomie
4,0

Preis-Leistungs-Verhältnis: Eher schlecht
Infos zur Reise
Verreist als:Paar
Kinder:Keine Kinder
Dauer:1 Woche im November 2023
Reisegrund:Strand
Infos zum Bewerter
Vorname:Ralf
Alter:56-60
Bewertungen:2
Kommentar des Hoteliers

Dear Ralf, Warm greetings from Constance Belle Mare Plage. Thank you very much for taking the time to share your feedback with us. We sincerely appreciate your honest review, and we value your insights as they help us identify areas for improvement. We apologize for the challenges you experienced during your stay. We understand the importance of a reliable Wi-Fi connection, and we are actively working with our national provider to enhance our network for a more seamless experience for our guests. Additionally, we regret any inconvenience caused by the beach conditions. As you must have seen, our team is constantly maintaining the beach, and unfortunately, there is a continuous arrival of seaweeds that we have to deal with. We also take your feedback regarding restaurant service to heart. Our aim is to provide exceptional service to all our guests, and we apologize if we fell short of your expectations. We will be conducting additional training sessions to ensure our staff is well-prepared to handle peak periods, preventing any sense of being overwhelmed. We genuinely appreciate your input, and please know that your concerns are being addressed comprehensively. It is our commitment to continually improve and deliver a more delightful experience for our guests. We would love the opportunity to make amends. If you choose to visit us again, please do not hesitate to reach out to our guest relations team, who will be more than happy to assist you and ensure a more enjoyable stay. Thank you once again for your valuable feedback. We look forward to the possibility of welcoming you back and providing the excellent experience you deserve. Warm regards, Gert Puchtler | General Manager