Club Hotel Dolphin

Dear Lilly and Alex, Thank you for taking the time to share your feedback on your two-week beach holiday with us in April 2025. We are pleased to hear that you found our resort to be beautiful and that you appreciated the warm weather and the friendliness of our staff. We also note your comments regarding the cleanliness of the rooms and the sunbed cushions. Please accept our apologies for not meeting your expectations in these areas. We are taking your feedback seriously and will be reinforcing our cleaning protocols with our housekeeping team to ensure a higher standard of cleanliness in our guest rooms and around the pool area. We understand your disappointment regarding the limited opportunities to enter the sea. The conditions of the ocean can vary, and we regret if this impacted your beach experience. Thank you for your ratings on our service, food, and sports & entertainment offerings. Your feedback is valuable as we continuously strive to improve all aspects of our guest experience. We hope that despite these issues, you were still able to enjoy some aspects of your stay, and we would welcome the opportunity to provide you with an improved experience in the future. Sincerely, The Guest Service Team Club Hotel Dolphin Waikkal, Sri Lanka