Dorothea Hotel, Budapest, Autograph Collection

Dear Urlauber, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you appreciated our hotel’s modern design, stylish furnishings, and ideal location close to the Budapest Christmas markets. It’s wonderful that you enjoyed these aspects of your stay. We’re very sorry, however, to learn that your experience with our breakfast service fell short of expectations. Please accept our sincerest apologies for the wait times and the temperature of the drinks, as well as the inconvenience of having to wait for a table. These are certainly not the standards we strive to uphold, and we take your comments very seriously. Rest assured, we are already addressing these concerns with our team to enhance the efficiency of our breakfast service and to better accommodate all of our guests during busy periods. Your feedback is invaluable in helping us improve and ensure a more seamless and comfortable experience for everyone. We truly appreciate your understanding and hope to have the chance to welcome you back in the future for an experience that fully meets your expectations. Thank you once again for your thoughtful review! Kind regards, Barbara Hornyak Quality Manager