Amari Phuket

Dear Guest, Thank you for sharing your feedback about your stay at Amari Phuket. We are sorry to hear that your experience did not meet your expectations in several areas, including the condition of the rooms and the overall ambiance of the hotel. We take all comments seriously and will address the points you raised regarding room conditions and the availability of waste bins throughout the hotel. We regret to hear that the swimming facilities and the accuracy of our promotional pictures did not align with your expectations. Our aim is to provide a transparent and enjoyable experience for all our guests, and we will review our communications to ensure they accurately reflect our offerings. The upkeep of our complex and outdoor areas is something we pride ourselves on, and we're glad you found these aspects to your liking. However, we understand that tranquility and the behavior of other guests are important components of a relaxing stay. We strive to create an environment where all guests can enjoy their time, and we will consider your feedback as part of our ongoing efforts to improve the guest experience. We are committed to providing a welcoming and respectful atmosphere for all our guests and regret any discomfort you experienced. We appreciate your comments and will take them into account as we continue to work on enhancing our service and facilities. Thank you again for your review. We hope to have the opportunity to better serve you in the future. Sincerely, Amari Phuket