Esperos Mare Resort & Spa

Dear Monique, Thank you for taking the time to write your personal review. We are sorry to hear that your expectations were not met and especially sorry that the deactivation’s button technical glitch during the false fire alarm had such an unpleasant impact on your holiday experience. Taking this opportunity we would like to kindly assure you that in the yearlong operation of our hotel, we never had an actual security issue, as we take these matters very – very seriously by regular checks, thorough maintenance, and frequent system updates, so we would like to kindly apologize for this isolated incident. In reference to the a la carte restaurant we would like to mention that as per our hotel description it operates on set up menu. Our goal is to satisfy all different tastes and needs of our multinational clientele by offering a large variety of food selection but we never neglect to also provide some of the most delicious and enticing Greek specialties each night at dinner. Kindly note that a photo of a hotel’s room is always a representative photo of a room type. A room type consists of many room with similar general characteristics and not cloned rooms. It goes without saying that it is not possible for every single room of a certain category to have the exact same view because as the location of the room changes, for example further down the corridor of the hotel, the angle of the view is different. It is also not obligatory for every single room to have the exact same decoration, of glass or any other material, as it is customary in hostels or motels. On the other hand, it would not be possible for any hotel in the world to upload a photo of every single room of each and every single room type. We are pleased to hear that our staff went above and beyond trying to present to you various options in order to ensure your total satisfaction, even though you finally declined all options presented. Please rest assured that your valuable feedback will be treated with the utmost respect and attention in order to help us further improve our future services. Hoping that you will reconsider us and choose to visit us again in the future so that we may offer you the excellent holiday experience our guests have come to expect from us, we wish you a safe and enjoyable autumn season. Kind Regards, Chris Zamagia Public Relations & Communications Director Esperia Group