Esperos Palace Resort & Spa

Dear Gianfranco, Thank you for taking the time to share your opinion with us. We are genuinely sorry to read that your holiday did not fully meet your personal expectations. As you kindly mentioned, following your feedback we immediately offered several alternatives for a room change. In the end, we arranged a room in the Garden Area, corresponding to the room type you had booked, which you accepted. Although the possibility of moving to a higher-floor room was not your preferred choice, and the additional alternative of another Garden Area room with different décor at the earliest availability was also declined, we fully respected your wish for a quieter environment and your preference for an immediate resolution. To ensure your comfort, our team also personally visited the room during peak hours and confirmed that, when the balcony doors are kept closed, external noise is effectively minimized. We regret that despite these efforts, your stay was not as restful as you had hoped. It would be our pleasure to welcome you back in the future and have the opportunity to provide you with a more enjoyable experience. Until then, we wish you all the very best. Warm Regards, Stathis Barbagiannis Guest Relations Department Esperia Group