Esperos Palace Resort & Spa

Dear Steffi, Thank you for taking the time to share your feedback. We are truly sorry that some aspects of your stay did not fully meet your expectations. Please allow us to underline that all guests are warmly welcomed at our resort, and we do not show preference towards certain guests. Everyone is equally valued, appreciated and treated with the utmost respect. We would also like to take this opportunity to assure you that top cleanliness and the safety of our guests is always our prime concern. We strictly adhere to the most updated hygiene protocols and ISO requirements, which guarantee the highest standards of health, safety, and cleanliness for our valued guests. Had we been made aware of your concerns during your stay, we would have gladly addressed them immediately to ensure your complete satisfaction and that you could fully enjoy your time with us. Thank you again for your review, and we sincerely hope to welcome you back in the future for an improved experience. Kind regards, Chris Zamagia Public Relations & Communications Director Esperia Group